Shipping

Shipping Method  Parcel Service

Shipping Area United State

Shipping Rate  offers 250 euros purchase

under 250euros, we charges 15euros for shipping

Delivery Time 14-21 business day

We carry both “made to order” and “in stock” pieces. 

Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our jewelers, 

within approximately 2 to 3 weeks of purchase or otherwise as specified in your order summary at the time of checkout. 

In stock pieces ship within approximately 7-10 business days of purchase. 

While we aim to ship your order within the lead time stated in your order summary, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. 

If you wish to check on the status of your order, please do not hesitate to contact us at contact@faitmainparis.com.

Important Your order is shipped once your payment has been cleared. Please contact contact@faitmainparis.com if you would like to request an exchange or return on your order.

All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via Chronopost. 

For orders shipped to destinations outside the Europe, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, 

all of which are the customer’s responsibility. 

Fm paris not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Returns & Exchanges

               
You are eligible for exchange or return in the following cases:
- You can exchange or return your order within 7days of receiving your contract details. 

If the delivery is delayed after you have received your contract details, you can exchange 

or return your order within 7days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within 3months following delivery or 

within 30days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.

You are not eligible for exchange or return in the following cases:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)



You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is 

based on your preferences (including exchange for a different color or size, etc.) 

rather than damage or if the product not matching its description.
 

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.